Everything you need to know about courier software

by Matt Corby, 13 July 2021

What is courier software, who uses it, and why do they?

Delivering parcels in this boom is extremely competitive, isn’t it?

If you can’t deliver that package to the right doorstep at just the right time - every
time - you know that someone else can.

Are you looking for ways to increase efficiency?

If you’re still working with paper-based processes, you’re not doing the best you can
for your business. Switching to courier software will reassure you with optimal
efficiency, and give you back your precious time. It’ll impress your customers with
on-time deliveries and instant communication.

So, let’s have a look at just what courier dispatch software can do for you.

What is courier management software?

Courier software is used to manage the logistics of parcel delivery services. A

courier business might use it for:

● order entry
● label printing
● dispatch
● route scheduling
● driver allocation
● invoicing and rate cards
● reporting and analysis.

It’s not an exaggeration to describe courier software as the backbone of a truly
efficient courier business. A full-featured software will improve efficiency across
every stage of the journey: receiving, loading, tracking, and finally delivering the

Courier software automates many of the tasks involved in the supply chain. But not
all courier dispatch software is created equal. So it’s important for you to understand
not only what the software can do, but also what you need it to do for your business.

Let’s talk more about why you might use courier software.

Why use courier software?

There are many useful features within courier dispatch software. Let’s look at a

quick overview of them:

Delivery scheduling and dispatch. Manage your drivers and runs, optimising your
schedules according to location and frequency.

Route optimisation. More than just GPS tracking, allocate your routes efficiently so
that you save on time, fuel and labour. It adds up quickly, doesn’t it?

Mobile communication. Communicate on the go and in real-time with drivers and
warehouse personnel.

Powerful reporting and analytics. Access data easily to give you real insights into
performance and know what works, or where you can improve.

Customise workflows. Set up a range of workflows so your staff can save time
and standardise their processes.

Electronic proof of delivery. Utilise sign on glass technology to turn your drivers’
device into a signature portal and send instant, paperless POD.

Customer portal. Give your customers somewhere they can login to check details
and status of current deliveries, view quotes and pay balances.

Who uses courier software?

The types of businesses using courier software range from small businesses (who
need to move beyond manual, paper-based processes), to national players
delivering across expansive networks.

Types of business using courier software could include:

● small businesses who want to automate their delivery management and remove
human error
● a delivery organisation with in-house couriers who needs to increase efficiency
● a business which contracts out to couriers and needs to be able to integrate
systems easily
● a large enterprise business which needs the reassurance of optimal efficiency
on a large scale, and powerful data to optimise and co-ordinate many moving

What benefits do these businesses enjoy from using courier software?

There are a huge number of benefits to come from switching to a full-featured

courier dispatch software. Let’s take a closer look at four big ones.

1. Manage your drivers’ schedules with courier dispatch software

When you implement courier software, you’ll manage your driver schedules
in the most efficient way possible. That means you’ll tighten costs and save time.

How? Use your courier dispatch software to manage your runs.

You can manage runs according to location or frequency. A comprehensive
courier service software will let you view maximum loaded weights and see
overloaded vehicles, so you can pre-plan jobs with multiple legs. A handy feature is
also being able to bulk-edit and re-assign jobs to different drivers or dates.
A fully-featured courier software will also provide you with detailed reports so you
can calculate fleet data, check weights and measure delivery efficiency.

This all helps you to make informed decisions, tightening your whole operation and
ultimately raising your profits.

2. Use route optimisation to deliver in full and on time

Today’s consumers and retailers expect your delivery to arrive when you say
it will (and if you can’t, your competition will).

That means you need to be sure your drivers will meet every allocated time window
over their full work day. When a delivery service arrives early, it can be just as
disruptive and frustrating as arriving late.

If your courier software is full featured, it’ll be able to turn route allocation
into a one-step process. So you’ll save time and be reassured that you’re delivering
with optimal efficiency. Scan deliveries into the app, press one button and your
courier dispatch software will calculate the best route for you.

In just moments, your courier software will take into account things like:

● a driver’s workflow
● the order of their stops
● distance between stops
● required time windows
● historical delivery data.

Once the software generates the most efficient route, your drivers can be
guided by turn-by-turn navigation.

Being sure you have accurate timings means you know you’ll meet time windows.
So not only will you increase efficiency, you’ll meet your KPIs and performance

3. Stay agile with courier service software

Body: A fully-featured courier service software gives you 100% visibility at any
given time. Available drivers are sorted by location, so you’ll know who’s closest to
the pickup point.

As well as knowing their GPS position, you’ll see what’s on board and where they’re
going next. You can see real-time load details and match this to available drivers.
As quick as you can say ‘agile’, drivers are on the road again.

With real-time information on the status of live jobs, it’s never been easier to
quickly match the best driver when something changes.

4. Make the most of powerful analytics & reporting

From a single scan to a nationwide network, you can’t manage it without
timely and authentic data. When it comes to reporting, one size definitely doesn’t fit

That’s why it’s important to know that, within your courier software, you can
personalise how you capture your data (and make it work the way you need it to). A
good courier software will give you flexible reporting, from simple spreadsheets
and customisable PDF’s to in-depth business analysis.

Feeling inspired to implement courier software in your business?

Has this helped you get clearer on just what courier software can do for your
business? If you know someone else who might benefit from reading, please share
this guide with them. And if you have any questions, just get in touch or call us for a
chat: 1800 975 305. We’re here to help.

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