Logistics customer portal

Intuitive and secure logistics Customer Portal

Keep customers happy with automated order entry and status tracking. Cut down on repetitive calls and emails and focus on more important aspects of your business.
Save time and resources

Trusted choice by nearly 100,000 businesses

See how clients leverage our Customer Portal:

Offer your customers a branded, intuitive online portal

Enable customer bookings

Seamless booking experience

Providing external user logins enhances transparency and accountability without overusing resources.

Customers can create bookings, view ETAs, and adjust their consignments where possible.

Real-time tracking and visibility

Reduce phone or email queries

Customers no longer need to phone in regularly to check their delivery status.

Automated and real-time tracking significantly reduces clerical errors while reducing administrative overhead.

Edit pickup details

Add delivery instructions

Have a special request upon pickup?

With our user-friendly interface, customers can specify special requests, set additional parameters, and customize their consignment needs.  

Improve accountability and compliance

Enhance transparency

Customers can provide accurate details like quantity, dimensions and weights online, ensuring compliance and accountability on their end.

 

 

Achieve greater control over consignments

Effortless shipment management

Stay on top of delivery movements and react quickly when issues arise. Teams can seamlessly monitor order progress with interactive map views.

 

 

Reduce communication overhead efficiently

Reduce customer service costs

Effective communication is critical for customer success. Don’t be weighed down by the same inquiries every day, leverage Transvirtual to streamline your operations.

 

 

More 
Features

Transport Management System

Carrier Integrations
Electronic Proof of Delivery
Delivery Driver App
Planning Module
Route Optimisation
DIFOT Reporting
Rate Cards

Booking online shouldn’t be difficult

Empower customers to create, track, and adjust bookings effortlessly. Free your business to focus on what it does best: Fast, efficient deliveries.

Before

Transvirtual

vs.

  • Overwhelmed by customer calls and emails.
  • No delivery visibility in back offices.
  • Customers lack autonomy, cannot book or view delivery status on their own.
  • Clerical errors as job requests increase by the thousands.

After

Transvirtual

  • Minimal inquiries as customers track orders themselves.
  • 100% visibility into the entire transport network.
  • Customers can book and track deliveries via the portal.

  • Standardised processes with automated data entry, validation, and reporting.

You will never regret making the switch.

Speak to an expert

Join over 10,000+ ecstatic transport and logistics companies

Our transport solutions have over 500 configurable features designed to solve your most complex challenges

Our entire business has been positively impacted by the TransVirtual technology solution, it has allowed the business to scale without creating or increasing inefficient manual
processes.

40% increase in revenue

Anthony Tanner

CEO, VT Freight Express

TransVirtual has reduced customer enquiries by 50% and given our customers full visibility throughout the delivery process. We have also been able to review set routes and find major
cost savings.

40% increase in revenue

Luke O’Shannassy

General Manager, Caledonian Transport

Automation prevented revenue leakage within the business, so a massive benefit for us from a profit perspective, that automation also allowed us to significantly reduce our staff headcount.

40% increase in revenue

Richard Tesoriero

CEO, Hunter Express

Our entire business has been positively impacted by the TransVirtual technology solution, it has allowed the business to scale without creating or increasing inefficient manual
processes.

40% increase in revenue

Anthony Tanner

CEO, VT Freight Express

Automation prevented revenue leakage within the business, so a massive benefit for us from a profit perspective, that automation also allowed us to significantly reduce our staff headcount.

40% increase in revenue

Richard Tesoriero

CEO, Hunter Express

TransVirtual has reduced customer enquiries by 50% and given our customers full visibility throughout the delivery process. We have also been able to review set routes and find major
cost savings.

40% increase in revenue

Luke O’Shannassy

General Manager, Caledonian Transport

Frequently asked questions

Transvirtual’s Customer Portal is a secure and intuitive feature that allows you to manage all your logistics needs in one place. It’s a branded interface where you can create bookings, track shipments, and manage delivery details without the need for constant phone calls or emails. Think of it as your personal logistics command center, designed to make shipping management simple and efficient. 

Transvirtual provides comprehensive real-time tracking capabilities. Customers (and your back office teams) can monitor your shipments through an interactive map view, check ETAs, and receive automated status updates – all without having to make phone calls. This real-time visibility ensures you’re always informed about your delivery status.

Our customer portal enhances accountability and compliance by allowin customers to: 

  • Input accurate dimensions and weights 
  • Provide detailed consignment information 
  • Document special handling requirements 
  • Access a clear audit trail of all modifications This systematic approach ensures all shipment details are properly recorded and maintained, reducing errors and improving overall shipping accuracy. 

Still have questions?

Speak to an expert

Talk an expert

Let's solve your key challenges

Talk to one of our Transport Management System strategists to save you time and money. Your customers will thank you!

Book your strategy session now to:

1

Share your key problems

2

Receive high level solutions

3

As a good fit you’ll
book in a tailored demo

Save time & money