Frequently asked questions

  • What are must-have features on your fleet management platform?

    At TransVirtual, we're proud to have key features that aim to improve operational efficiency while helping you reduce costs, including:

    • Real-time GPS tracking: Track vehicles in real-time for efficient dispatching, timely deliveries, and theft prevention.
    • Vehicle tracking: Address safety concerns and gain driver performance information whenever you need it.
    • Fuel management: Monitor fuel consumption, idle times, daily routes to optimise fuel usage, reduce downtime, and minimise your carbon footprint.
    • Mobile app: Our mobile-friendly fleet management platform is available on iOS and android, your fleet mangers and drivers are sure to find them easy-to-use!
    • Reporting and analytics: Start making data-driven decisions. Gain detailed reporting and real time insights into fleet performance.
    • Driver communication: Increase productivity and promote safety with two-way communication features with drivers.

    No matter your fleet size, you can effectively optimise operations, enhance safety, and ensure compliance with us.

  • How much does fleet management software cost?

    Fleet management solutions vary in cost.

    At TransVirtual, we don't want to pressure you into signing lengthy contracts. Instead, you only pay for your fleet management needs, without any hidden costs. Schedule a strategy session with our experts today and lets decide if we're a good fit for each other!

  • How does your fleet management software help with fleet safety and fleet maintenance?

    Our software lets you enhance safety and compliance through various fleet management tools:

    • Real-time vehicle tracking (GPS tracking) to help you monitor performance and address unsafe driving practices.
    • Real time alerts for upcoming vehicle inspections, insurance reminders, and other compliance requirements.
    • Route planning to mitigate risks from road hazards and ensure compliance related to vehicle size and weight restrictions.

    Overall, our system combines GPS technology and maintenance tracking, key features that help fleet managers stay ahead of challenges and ensure a safe working environment for drivers.

  • How does a fleet management solution reduce maintenance costs?

    You know the saying prevention is better than cure, right? Well, this can't ring more true for fleet managers! You want to manage maintenance tasks efficiently, so the best way is to stay on top of upcoming deadlines.

    Fleet managers can prioritise tasks, assign them to appropriate personnel, and monitor progress in real-time. This helps you complete maintenance tasks promptly and accurately.

  • Who benefits from fleet management software?

    Small businesses, midsize businesses, or enterprises across different industries — for as long as you're managing a fleet directly or indirectly, you can benefit from a reliable fleet management solution like TransVirtual's.

  • Who benefits from dispatch software?

    Dispatch software benefits a number of business operations. It's particularly useful for companies in the transport and logistics industry that want to overcome manual scheduling inefficiencies.

    Trucking businesses and shipping companies use service dispatch software to manage the movement of fleet. From transportation dispatch and fleet tracking to route optimization features, you'll find a number of features handy for improving the delivery process.

  • Can small businesses and mid sized businesses benefit from dispatch software?

    Yes, our packages can be tailored for mid-sized and small businesses. Our aim is to help your scheduling and dispatch needs, even with a limited number of vehicles.

  • Can your dispatch software integrate with different systems?

    Absolutely! You can integrate TransVirtual with several business and accounting software (Xero and MYOB). We're continuously working on integration capabilities to make your work easier.

  • Does your dispatch software support mobile devices?

    Yes, our platform functions as a web based solution and a mobile app, it's available to download for iOS and android.

  • How is dispatch software different from other logistics systems?

    Dispatch software, as the name implies, focuses on the real-time management and coordination of delivery operations, including resource and route planning. Its overall goal is to help you manage operations, enhance efficiency, and ensure timely deliveries.

  • What are 3PL (Third-Party Logistics) Services?

    3PL service providers work to ensure businesses in a wide range of industries can easily manage a multitude of logistics processes. 3PL helps you with brokering, storing, packing, and shipping freight – plus, you won’t have to worry about crafting your own supply chain strategies. You can either partially or fully outsource your supply chain management to a 3PL provider, depending on your business’s specific needs.

  • What are the major benefits of 3PL services?
    • You’ll gain real-time access to manage inventory levels and tracking, providing far deeper insights into your shipping data.
    • Our software is designed to scale as your business grows, enabling you to leverage the technology and our logistics professionals at every level of operation.
    • Outsourcing your logistics enables your business to focus on core activities like product development and improving the customer experience – rather than dealing with day-to-day logistical complexities.
  • Is your 3PL service cost-effective for startups and small businesses?

    A warehouse management system is the perfect solution for a wide range of businesses, from online retailers to major fulfillment networks. You’ll create a vastly superior customer experience as you provide insights through real time access with greater efficiency than ever.

  • Will TransVirtual’s 3PL service integrate with my existing WMS?

    We know how important maintaining continuity in your logistics operations can be. That’s why our system is fully compatible with any WMS platform you access, enabling real-time data exchange and enhanced operational visibility.

  • What sets TransVirtual’s services apart from competitors?

    TransVirtual offers custom-tailored logistics solutions to meet each of our customers’ unique needs. Plus, our extensive global network enables us to offer comprehensive logistics solutions like international shipping and cross-border expertise.

  • How can we get started with your 3PL services ASAP?

    With 3PL services from TransVirtual, you’ll gain warehouse management software designed to help you achieve optimal efficiency and reduce the costs associated with transporting goods. It’s increasingly likely your supply chain will only grow more complex – that’s why it’s critical to outsource to a quality warehouse management system (WMS) provider when you need help managing your logistics processes.

    Reach out to a member of the TransVirtual team for an initial consultation where we’ll discuss your specific logistics challenges. We’ll guide you through the integration and onboarding process so you’re guaranteed a smooth transition to our warehouse management system solutions.

  • Who Typically Uses Courier Software?

    Businesses that see the biggest benefits from advanced courier software solutions include: e-commerce platforms, retail businesses, and  courier companies. Such programs streamline delivery operations, no matter the size or shape of the business. This then enhances their efficiency and promotes customer satisfaction at every turn.

  • What Are the Major Benefits of Using Courier Software?

    A powerful courier management system’s benefits can be broken down into three main categories: enhanced delivery efficiency, real-time shipment tracking, and route optimization. Each of those provide cost savings, improved customer service offerings, and clear operational productivity boosts.

  • How Does Courier Software Enhance Delivery Operations?

    Utilising this kind of software solution in your business improves your delivery operations through automated order processing, route optimization, and real-time tracking. In other words, you’ll have more efficient delivery processes, a serious reduction in human error, and increased transparency – all of which elevate service quality for your company.

  • When Should My Business Consider Switching to Courier Software?

    Businesses should consider switching to courier software when experiencing increased delivery volumes, needing better route planning, or requiring efficient tracking and invoicing processes. A courier management system helps manage these challenges effectively, making it ideal for growing courier and e-commerce businesses.

  • What Types of Deliveries is the Software Best Suited For?

    TransVirtual’s software solutions are ideally suited for handling high-volume parcels, satchels, and bulky pallet goods. Its versatility makes it an ideal solution for a wide range of courier and logistics operations, ensuring efficient management of diverse delivery types.

  • What Makes Cloud-Based Software Preferable?

    Does scalability, cost-effectiveness, and enhanced security sound preferable to you and your business? We think they do. With our software, you’ll get automated updates and streamlined access, making cloud-based solutions the superior choice for your business when you want more flexible, more efficient delivery management solutions.

  • How Long Does Implementation Typically Take?

    The implementation of courier software can vary, typically ranging from a single day to up to four weeks, depending on the business’s specific needs and scale. This courier management system is designed for a smooth integration process, ensuring minimal disruption to ongoing operations.

  • How easily can I integrate FMS into my existing operations?

    The process of integrating our FMS into your existing transport operations is fairly straightforward. Our system offers seamless integration to ensure minimal disruption to your current supply chain management activities.

  • What sets FMS apart from other logistics systems?

    Modern freight management systems are more specialised tools that enable both logistics service providers and freight brokerages to more efficiently manage their freight operations. Unlike an ordinary transportation management software offering, FMS is more geared toward freight-centric tasks – like carrier selection and route optimisation.

  • How does FMS improve shipping operations and reduce costs?

    FMS plays a huge role in reducing shipping costs – this is because it automates carrier selection and optimises routes as needed. This means logistics service providers will see streamlined shipping processes, plus a more comprehensive freight broker solution.

  • Who benefits most from using FMS?

    First and foremost, FMS is particularly beneficial for freight brokerages and businesses involved in complex transport operations. These entities will benefit from the use of tools that enable them to manage their shipping processes far more efficiently.

  • What is the impact of FMS on supply chain management?

    FMS significantly enhances supply chain management. You’ll see numerous benefits to your daily decision-making for transport operations,  resulting especially from real-time data and analytics.

  • How does FMS support logistics service providers?

    FMS enables logistics service providers to optimise their freight handling and shipping strategies from the ground up. It’ll provide your business with a platform for more efficient carrier management, route planning, cost analysis, and more. Thus, you’ll experience a dramatically improved overall service delivery process.

  • What are the financial benefits of implementing FMS?

    When your business implements a quality FMS from TransVirtual, you’ll find substantial savings in shipping costs. Our system’s ability to optimise carrier selection and routes means you’ll have more efficiency in your operations and reduced expenses across the board.

  • What are the most significant features of your Warehouse Management System and how will they benefit my business?

    TransVirtual’s WMS has multiple key features: real time data for inventory accuracy, optimised pick and pack workflows, cross-docking capabilities, automated invoices, and comprehensive integration within various systems. This means you’ll improve your inventory accuracy and outbound logistics, speed up your invoicing processes, enhance your operational efficiency, reduce manual data entry errors, and provide far better visibility and control over your supply chain to keep up with customer demand.

  • What businesses is TransVirtual’s Warehouse Management System designed for?

    TransVirtual’s warehouse management system streamlines your warehouse operations, no matter the shape or size of your business. It’s ideal for when you want to improve inventory tracking, invoicing, and overall logistics operations. These include 3PL (third-party logistics) providers, distributors, manufacturers, and other entities who could use WMS systems to improve their operational efficiency.

  • Can TransVirtual’s WMS integrate with other logistics, transportation, and accounting systems?

    Easily! Our warehouse management system integrates easily within your existing accounting software, eCommerce platforms, mobile devices, and other TMS. This guarantees you’ll minimise data re-entry, reduce errors, save time, and enhance your operational efficiency. Since our warehouse management software is compatible with major carriers and hundreds of smaller ones, it’ll offer you flexibility and ease of use for all your business requirements.

  • How does your WMS handle real-time inventory tracking and stock management?

    Our system offers advanced real-time inventory tracking so your business can monitor inventory levels and locations constantly. This ensures accurate inventory records and reduces the risks of overstocking or stock shortages. You’ll gain detailed insights into stock movement – plus, you’ll have support for various methodologies of inventory management like FIFO, LIFO, and FEFO so your business aligns with the system that works best for your specific operational strategy.

  • What kind of customer support does TransVirtual’s warehouse management software offer, and how frequent are system updates?

    Our team is committed to providing constant customer support for our warehouse management system users. This will include technical assistance, setup guidance, and ongoing support for any operational queries you may have. Users can always access support through email, phone, or our dedicated support portal. We also regularly enhance our WMS with new features, performance improvements, and security updates designed to ensure your system remains cutting-edge and secure with minimal disruptions.

  • What Companies Use Delivery Management Software?

    Delivery management software is essential for logistics brands looking to efficiently manage and deliver their goods. Whether your business is just getting started or fully established, an eCommerce platform or a full-sized logistics company, this software streamlines your delivery process when you need an effective, reliable, and scalable solution for delivering goods.

  • What Value Does Delivery Management Software Provide My Business?

    This software significantly enhances the efficiency of last mile deliveries and offers a range of benefits like improved delivery routing, cost savings, higher levels of customer satisfaction, and enhanced real-time tracking capabilities. All of these benefits are crucial for the final stages of delivery and can seriously transform your business’s efficiency after implementation.

  • What Are the Best Reasons to Invest in Delivery Management Software?

    Key features of delivery management software solutions like route optimization, real-time driver tracking, automated order processing, and easy integration within existing software ecosystems make it a great choice for logistics companies to deliver with added efficiency. From tracking the beginning of a shipment to last mile deliveries, you’ll see increased productivity and customer satisfaction within a short window after implementation.

  • When Should I Implement Delivery Management Software?

    Your business should consider implementing a delivery management system when managing increasing volumes of last mile deliveries becomes challenging with your current setup. With this software in place, you’ll have no trouble optimizing the efficiency and reliability of your delivery processes – especially in the crucial last mile.

  • What Types of Deliveries is TransVirtual’s Software Best For?

    TransVirtual’s software is ideal for handling a wide variety of delivery types, but especially for last mile deliveries. It helps ensure logistics brands deliver their goods effectively and on-time, and is extremely well-suited for high-volume parcel deliveries and bulky freight.

  • Why Should My Business Use Cloud-Based Delivery Management Solutions?

    With a cloud-based delivery management system, you’ll benefit from unparalleled flexibility and efficiency. It’s an exceptional choice for logistics brands looking for scalability, reduced upfront costs, and a more enhanced overall delivery management process.

  • How Long Will It Take to Implement?

    While the implementation period varies from business to business, our software is designed for quick integration, allowing logistics brands to promptly improve their delivery processes.

  • What freight profiles does TransVirtual work with?

    We don’t limit ourselves to who we service but we work best with high volume parcels or satchels and bulky pallet goods.

  • Why should I invest in a Transport Management System?

    The benefits of an automated TMS are clear. The electronic and automatic communications facilitated by TransVirtual facilitate and dramatically improve productivity, speed, service levels, and visibility.

  • At what volumes will I need a Transport Management System?

    These 4 key signs of a business’ growth will indicate it’s time to use a TMS:

    1. Can major carriers work with you? If you’re heading into carrier contract negotiations with manually crunched spreadsheets and outdated forecasts, there’s a good chance it’s time to evaluate a TMS for parcel shipping.

    2. You need more staff to handle increasing shipping volumes.

    3. You’re getting an increased number of calls to customer service.

    4. You’re struggling to allocate shipping costs. With a TMS for parcel shipping, finance teams have access to real-time, accurate shipping data down to the stock  keeping unit (SKU) level, improving reporting, forecasting and enabling them to create better disciplines around shipping spend.

  • What freight profiles does TransVirtual work with?

    We don't limit ourselves to who we service but we work best with high volume parcels or satchels and bulky pallet goods.

  • What are the best reasons for me to invest in a TMS?

    The advantages of implementing an automated TMS are evident. With TransVirtual's state-of-the-art electronic and automatic communications software, businesses can enhance their productivity, visibility, operational speed, and service levels.

  • What value does a TMS add to my business?

    A cloud-based TMS can provide numerous business benefits similar to other cloud solutions. These can include lower total cost of ownership, improved economies of scale, no upgrade fees, and a faster return on your investment.

    In addition to this, a cloud-based TMS offers additional benefits for IT teams, such as fewer training and installation hours required, faster deployments, automatic updates that add the latest features to your software package, and enhanced end-to-end security.

  • Who typically uses a Transport Management System (TMS)?

    A Transport Management System (TMS) is used by a wide range of businesses, including manufacturers, distributors, eCommerce companies, retailers, and logistics service providers. Logistic service providers can be further classified into different categories, such as Freight Forwarding Companies, Specialist Logistics Providers, Domestic Transport and Courier Companies, Third-Party Logistics Providers (3PL), and Private Fleet Managers.

  • When should I consider implementing a TMS?

    These four growth indicators can be used to decide if it's time for your business to start using transport management or logistics software:

    1. Carrier negotiations: If you're negotiating with major carriers using manually compiled spreadsheets and outdated forecasting data, a TMS for optimising your shipping and logistics processes can provide a competitive advantage, helping you secure better terms.
    2. Increased shipping volume: If you are in a position where you need to hire more staff to handle increasing shipping volumes, a transport management system can automate large portions of your physical work, thus eliminating (or at least reducing) the need to seek additional personnel.
    3. Increased customer service calls: A TMS will automate the process of keeping your customers informed at every stage. That way, they don't need to put in any effort to get updates, and you don’t need additional staff to handle queries. This reduces the number of customer service calls and frees up staff to work on more productive duties
    4. Shipping cost allocation: A TMS for parcel shipping provides finance teams with accurate, real-time shipping data at the SKU level, enabling seamless reporting and forecasting, and improving shipping spend discipline.
  • Why should we use a cloud-based solution?

    Cloud solutions improve economies of scale, lower total cost of ownership, are free to upgrade, and typically offer a faster return on investment (ROI).

    IT teams love cloud-based solutions because they can deploy them faster, need to spend less time on training and installation, and everything updates automatically for improved security.

  • How long does implementation take?

    Some projects can be set up in a day while some can take up to 4 weeks – and don’t worry, we view implementation as a partnership and a shared process.

  • Who uses delivery software?

    If you pick up, transport and deliver goods then you can improve your service with delivery software. Join businesses ranging from manufacturers, distributors, eCommerce businesses, retailers and logistics service providers (think: couriers, freight forwarders, 3PL providers, private fleet managers and specialist logistics providers).

  • How do I know for sure it’s time to use delivery software?

    These four key signs of growth indicate it’s time to start using transport or delivery software:

    1. Can major carriers work with you? If you’re heading into carrier contract negotiations with manually crunched spreadsheets and outdated forecasts, it’s time to evaluate a software for parcel shipping.
    2. You need more staff to handle increasing shipping volumes.
    3. You’re getting an increased number of calls to customer service.
    4. You’re struggling to allocate shipping costs. With the right software, finance teams have access to real-time, accurate shipping data right down to the stock keeping unit (SKU) level. Improving reporting, forecasting and enabling them to create better disciplines around shipping spend.
  • Should I use TransVirtual Enterprise or Express?

    Whether you choose Express or Enterprise will depend on the kinds of features you need to use. As our original offering, TransVirtual Enterprise is a full-featured Transport Management System (TMS) that will support you in almost every aspect of your delivery business. Combine it with ERP software and you’re all set.

    But many businesses don’t need software that can do everything.

    Maybe you simply need features to support you to create jobs, assign pickup and deliveries, allocate routes and track your drivers. Supporting your drivers with route optimisation and turn-by-turn directions, and improving customer service with sign on glass and instant POD. If you know you don’t need the full suite of features that a TMS like Enterprise offers – why pay for them?

    Both platforms will give you powerful delivery management tools, like:

    • Electronic proof of delivery (POD)
    • Courier and despatch
    • Route optimisation
    • Allocation controller
    • Driver and GPS tracking
    • Delivery management
    • Multi depot support
    • Geotags and timestamps
    • Capture photo proof
    • Turn-by-turn navigation

    But Enterprise takes that a bit further by offering you on-forwarder connections, carrier integrations and accounting functions like:

    • Automated billing & invoicing
    • Xero and MYOB integration
    • Rate cards
    • Fuel levies
    • Least cost carrier
    • Real-time quotes
    • Additional services capture
    • RCTI & reverse billing
    • Invoice management

    Enterprise will also support your reporting needs with DIFOT management, CoR compliance and BI dashboards.

  • Why should I invest in TransVirtual Express?

    The benefits of a transport solution like TransVirtual Express are clear. You will dramatically improve productivity, speed, service levels and visibility.

  • What are the most popular features of TransVirtual Express?

    At the beginning of the day, easy dispatch tools mean you’ll be creating jobs and routes in minutes. Features like:

    • Allocation controller
    • Route optimisation
    • Live tracking

    On the road, your drivers can follow turn-by-turn directions on their mobile app. At the door, they can take photos or have the receiver sign on glass, sending instant POD before they even leave the doorstep.

    And your customers? Keep them in the loop with live last mile tracking. Provide accurate ETAs and send automatic customer notifications via SMS and email.

    But here’s the best bit – with no minimum monthly volumes, you can start today and get on the road tomorrow.

  • How does a Transport Management System add value?

    A cloud-based transportation management system delivers many of the same business benefits as other cloud solutions, including improved economies of scale, lower total cost of ownership, no upgrade fees and a faster return on investment (ROI).

    For IT, a cloud-based TMS provides additional benefits in the form of faster deployments, fewer hours needed for training and installation, automatic updates with the latest features and improved security.

  • What is the difference between a Warehouse Management System (WMS) and Transport Management System (TMS)?

    A WMS allows for fulfillment efficiency by automating the inventory lifecycle, such as assigning pick tickets, billing processes and capturing real-time information. This happens from the time an order is received into the warehouse until it is shipped. A TMS manages the freight and carriers once an item is ready to be shipped.

  • How will a Transport Management System reduce costs and help grow my revenue?

    TMS' automation processes give your team more time back in their day to focus on growing your business.

  • What makes TransVirtual unique?

    Our founder’s long family history in the transport industry makes for a purpose-built and detailed management experience that extends further than comparable TMS solutions through smart integrations and niche features.

  • How long does implementation take?

    We view implementation as a partnership and a shared process. Some projects can be set up in a day while some can take up to 4 weeks.

  • How can I start a Transport Management System?

    TransVirtual offers all our customers a 30 day trial as well as a free demo. We'll conduct an evaluation to figure out what you need and we'll go from there!

  • Why can't I use ERP for our transport needs?

    ERPs are great for storing data and conducting BAU tasks, but investing in a TMS allows you to focus on your shipping processes end to end and keep your customers aware of what is happening.

  • How does a Transport Management System add value?

    A cloud-based transportation management system delivers many of the same business benefits as other cloud solutions, including improved economies of scale, lower total cost of ownership, no upgrade fees and a faster return on investment (ROI).

    For IT, a cloud-based TMS provides additional benefits in the form of faster deployments, fewer hours needed for training and installation, automatic updates with the latest features and improved security.

  • Why should I invest in a Transport Management System?

    The benefits of an automated TMS are clear. The electronic and automatic communications facilitated by TransVirtual facilitate and dramatically improve productivity, speed, service levels, and visibility.

  • At what volumes will I need a Transport Management System?

    These 4 key signs of a business' growth will indicate it's time to use a TMS:

    1. Can major carriers work with you? If you’re heading into carrier contract negotiations with manually crunched spreadsheets and outdated forecasts, there’s a good chance it’s time to evaluate a TMS for parcel shipping.

    2. You need more staff to handle increasing shipping volumes.

    3. You're getting an increased number of calls to customer service.

    4. You're struggling to allocate shipping costs. With a TMS for parcel shipping, finance teams have access to real-time, accurate shipping data down to the stock  keeping unit (SKU) level, improving reporting, forecasting and enabling them to create better disciplines around shipping spend.

  • What freight profiles does TransVirtual work with?

    We don't limit ourselves to who we service but we work best with high volume parcels or satchels and bulky pallet goods.