USBest Customer Portal Software
Intuitive and secure logistics Customer Portal
Give customers access to a self service portal that keeps them informed, satisfied, and in control. Our customer portal solution eliminates repetitive support requests, reduces operational costs, and lets your team focus on what matters most: fast, efficient deliveries.
Trusted choice by nearly 100,000 businesses
See how clients leverage our Customer Portal:
Client portal key features for submitting and tracking requests
Reduce inquiries
Improve customer satisfaction
Providing external user logins enhances transparency and accountability without overusing internal resources.
Support teams are freed from routine tasks, and support agents can focus on high-value interactions instead of answering the same status tracking questions all day, while still providing an excellent customer experience.
Customers create bookings
Provide external user logins
Why frustrate customers with time-consuming back-and-forth? Self-service options mean your logistics company handles more volume with the same team.
Our self service capabilities enable customers to create, modify, and manage consignments directly through the portal. They provide accurate details like quantity, dimensions, and weights online.
Real-time tracking
100% visibility
Customers no longer need to phone in regularly to update shipment status or verify the exact position of their freight. Automated and real-time tracking minimizes clerical errors while also reducing administrative overhead.
This is a key win for logistics managers looking to streamline interactions across the network.
Improve accountability and compliance
Mitigate customer disputes
Customers can provide accurate details like quantity, dimensions, and weights online through our customer portal software, ensuring compliance and accountability on their end.
Capturing reliable customer data at the point of entry reduces disputes and protects sensitive customer data with robust security features built into every submission.
Achieve greater control over consignments
Maintain proactive operations
Our portal software gives teams the tools to streamline interactions, monitor performance metrics, and gain data driven insights into customer behavior and logistics processes.
These valuable insights help you exceed customer expectations before problems arise, protecting customer retention and strengthening customer trust.
Edit pickup details and add instructions
Never miss a pickup
Have a special request upon pickup? Define them along with other parameters when creating a consignment on Transvirtual.
Essential features like pickup instructions and flexible scheduling ensure your team never misses a beat. This makes customer portals important not just for clients, but for your entire operation.
Offer a branded, intuitive online customer portal
Booking online shouldn’t be difficult or time consuming. Empower customers to create, track, and adjust bookings effortlessly through a self service customer experience that meets modern customer expectations.
Before
Transvirtual
vs.
-
Overwhelmed with repetitive support requests, calls, and emails
-
Back-office teams struggle with limited delivery visibility
- Customers unable to request support or track deliveries independently
- Clerical errors surge as job requests grow, frustrating customers and inflating support costs
After
Transvirtual
- Drastically reduced inquiries as customers access orders and self service tools themselves
- Key features give key stakeholders full visibility across the entire transport network
- Customers empowered to book and monitor deliveries via the client portal
- Automated data entry, validation, and reporting to drive cost savings and improve business performance
You will never regret making the switch.
Join over 10,000+ ecstatic transport and logistics companies
Our transport solutions have over 500 configurable features designed to solve your most complex challenges
Our entire business has been positively impacted by the TransVirtual technology solution, it has allowed the business to scale without creating or increasing inefficient manual
processes.
40% increase in revenue
Anthony Tanner
CEO, VT Freight Express
TransVirtual has reduced customer enquiries by 50% and given our customers full visibility throughout the delivery process. We have also been able to review set routes and find major
cost savings.
40% increase in revenue
Luke O’Shannassy
General Manager, Caledonian Transport
Automation prevented revenue leakage within the business, so a massive benefit for us from a profit perspective, that automation also allowed us to significantly reduce our staff headcount.
40% increase in revenue
Richard Tesoriero
CEO, Hunter Express
Our entire business has been positively impacted by the TransVirtual technology solution, it has allowed the business to scale without creating or increasing inefficient manual
processes.
40% increase in revenue
Anthony Tanner
CEO, VT Freight Express
Automation prevented revenue leakage within the business, so a massive benefit for us from a profit perspective, that automation also allowed us to significantly reduce our staff headcount.
40% increase in revenue
Richard Tesoriero
CEO, Hunter Express
TransVirtual has reduced customer enquiries by 50% and given our customers full visibility throughout the delivery process. We have also been able to review set routes and find major
cost savings.
40% increase in revenue
Luke O’Shannassy
General Manager, Caledonian Transport
Frequently asked questions
Transvirtual’s Customer Portal is a secure, user-friendly platform that allows businesses to add their logo for a branded experience. It centralizes logistics management, enabling customers to create bookings, track shipments in real time, and update delivery details—all without relying on repetitive phone calls or emails.
Customer portals empower users to access information or order services 24/7 without contacting a customer support representative, which has become a necessity for organizations in many industries.
Research indicates that 81% of customers prefer to resolve issues using self-service platforms before reaching out for support, which highlights the efficiency gains from customer portals in reducing support interactions.
Implementing a logistics customer portal can streamline order management processes by automating tasks such as order placement, status tracking, and invoice generation, which reduces human error, accelerates workflows, and boost customer satisfaction.
Well-designed customer portals can significantly reduce operational costs by automating routine tasks, allowing employees to focus on more complex issues, which enhances overall productivity.
A customer portal should include essential features such as account management, service request submission and tracking, knowledge base access, and customizable dashboards to provide a comprehensive self-service experience.
A centralized knowledge base reduces support tickets and empowers 24/7 independent problem-solving by providing searchable FAQs, video tutorials, and technical guides.
Real-time tracking is also one of the most sought-after features in logistics customer portals, allowing customers to know the exact position of their shipments and plan accordingly.
A customer portal should include essential features such as account management, service request submission and tracking, knowledge base access, and customizable dashboards to provide a comprehensive self-service experience.
A centralized knowledge base reduces support tickets and empowers 24/7 independent problem-solving by providing searchable FAQs, video tutorials, and technical guides.
Real-time tracking is also one of the most sought-after features in logistics customer portals, allowing customers to know the exact position of their shipments and plan accordingly.
Our customer portal enhances accountability and compliance by enabling customers to:
- Input accurate shipment dimensions and weights
- Provide comprehensive consignment details
- Document special handling requirements
- Access a transparent audit trail of all modifications
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