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What Does DIFOT Mean?
If you run a transportation or logistics business, you might be wondering: “What is DIFOT?”
DIFOT stands for Delivery In Full On Time. It’s a key logistics performance metric that measures how reliably and accurately orders are delivered to customers.
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Delivery in Full means the customer receives the exact items and quantities they ordered—no missing products.
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On Time means the delivery arrives within the scheduled time frame or ETA.
Tracking DIFOT helps businesses measure efficiency, improve order fulfillment, and ensure customer satisfaction. Some companies also use OTIF (On Time In Full), which is largely interchangeable with DIFOT, though DIFOT often focuses more on internal delivery standards.
How is DIFOT Calculated?
Calculating DIFOT is straightforward:
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Check order completion – Determine whether items are Delivered, Not Delivered, or Partially Delivered.
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Check on-time delivery – Confirm whether the delivery arrived within the ETA window.
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Calculate the percentage – Use this formula:
DIFOT % = (Orders delivered in full and on time ÷ Total orders) × 100
Why is DIFOT Important?
DIFOT is a critical KPI for logistics companies because it measures:
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Delivery accuracy – Ensuring customers get the correct items.
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Timeliness – Arriving when expected.
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Operational efficiency – Identifying bottlenecks and improving processes.
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Customer satisfaction – Happy customers are more likely to return.
A high DIFOT score indicates your supply chain is performing well, while a low score signals areas that need improvement. Leading companies like Australia Post track DIFOT to optimize routes, monitor suppliers, and improve service.
How to Improve DIFOT Performance
Improving your DIFOT is about understanding what affects it:
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Inventory management – Make sure the right stock is available.
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Route optimization – Plan efficient delivery routes.
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Reliable suppliers – Reduce delays and errors.
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Accurate demand forecasting – Avoid stockouts or overstocking.
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Real-time monitoring tools – Quickly spot and fix delivery issues.
Using a TMS like TransVirtual helps automate DIFOT monitoring, track deliveries in real time, and improve overall performance.
DIFOT vs. OTIF
DIFOT and OTIF are similar, interchangeable terms. Both measure on-time, in-full delivery, and either can be used depending on what makes sense for your team.
Key Takeaways
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DIFOT = Delivery In Full On Time.
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It measures order accuracy, timeliness, and customer satisfaction.
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A high DIFOT score builds trust, improves loyalty, and reduces costs.
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Monitoring DIFOT with digital tools like TransVirtual makes tracking easier and more accurate.
Want to improve your DIFOT? Book a free demo with the TransVirtual team today and see how real-time reporting can help your logistics business deliver better, faster, and smarter.
DIFOT FAQs
DIFOT stands for Delivery In Full On Time, a key logistics KPI that measures how accurately and punctually orders are delivered to customers.
A high DIFOT score shows that your supply chain is reliable, helping improve customer satisfaction, reduce costs, and increase operational efficiency.
Generally, the closer to 100%, the better. Scores above 95% are considered excellent in most logistics operations.
Focus on accurate inventory management, route optimisation, working with reliable suppliers, and using real-time delivery tracking software.
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