Digital transformation leads Hunter Express to 40% growth in just 3 years.

Challenge

Hunter Express identified the need to find a transport management system provider to upgrade and integrate its freight systems. They had a combination of different software and manual systems that were preventing them from scaling their business at an acceptable rate.  In addition to this, inefficient manual processes like invoicing & admin were pinpointed as areas that were costing the business countless man-hours while also slowing down business operations.   

“Now we’ve completely automated our charging and invoicing function and one of the benefits of that was in the first month of going live seeing a double-digit percent increase in average revenue per consignment.” 

– Richard Tesoriero, CEO Hunter Express 

Solution 

By implementing TransVirtual, Hunter Express has now consolidated their range of systems and processes and use the TransVirtual software for “Absolutely everything” including: 

• ∙ Sign on glass 

• ∙ Proof of delivery 

• ∙ Automated invoicing 

• ∙ Customer service 

• ∙ Data insights 

A more streamlined and automated approach to their operations has allowed Hunter Express to fortuitously handle the unexpected lift in deliveries that COVID brought, while also facilitating much larger than expected revenue growth. 

Results 

Growing 40% in 3 years has surpassed  expectations and it would not have been possible without the advantages that TransVirtual has brought. Some of the ways the software helped with this include: 

• ∙ Reducing revenue leakage. 

• ∙ Allowing the business to target the most profitable freight segments. 

• ∙ Completely automated charging and invoice function.  

• ∙ Double-digit increase in revenue per delivery.

• ∙ Increase in visibility of parcels through the whole journey. 

Today almost 90 percent of their agents have integrated the TransVirtual software, and they are working with the rest to get them all using the system.   

“I wouldn’t be recommending this to key delivery partners if it wasn’t a value add for our business.” 

– Richard Tesoriero, CEO Hunter Express