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Western Parcel Express

Meet Tom Ritchie and Dani Ritchie, the Operations Manager and Managing Director of Western Parcel Express

The benefits of TransVirtual has been varied for us. From a logistics point of view, I know the sign on glass has been fantastic [as well as the track and tracing]. And then from a management point of view, all the reporting has been excellent.

Dani Ritchie
Managing Director, Western Parcel Express
Delivery visibility for customers and backoffice teams.
Precise pricing and invoicing.
Better adherence to safety regulations and compliance.
9 Grex Ave, Minchinbury NSW 2770, Australia
Tom Ritchie and Dani Ritchie
Operations Manager / Managing Director
Time sensitive freight services
100+ vehicles
Fleet size


Paper and manual processes led to inefficiencies

  • Paper con notes led to delays and inefficiencies in freight and invoice management. 
  • Customers had to call or email to track their freight, which was inconvenient and time-consuming for both customers and staff. 
  • Managing compliance and safety checks manually made the company prone to oversight. 



Our cloud-based TMS streamlined WPE’s workflows through automation and integration.

  • TransVirtual automates manual and time-consuming processes, including delivery tracking and invoicing. 
  • Seamless integration with Xero has allowed for efficient financial management and improved accuracy in accounting processes.
  • Sign on glass technology to speed up the delivery to payment process, reducing paperwork and errors along the way.
  • Enhanced billing accuracy through cross-referencing item dimensions or weight, ensuring precise invoicing. 
  • Increase in revenue: improved visibility means WPE can offer better service to their clients, encouraging repeat business.


Efficient processes and happy customers at a low administrative cost

“I Think TransVirtual is a tool that can help any carrier in the whole of Australia. Basically, from somebody who has a single truck up to the very largest operators. It’s allowed us to scale in our business because it has given us the ability to look at forward trends. We’ve looked at profitability through it.”

– Dani Ritchie

Western Parcel Express is poised to continue to scale with the help of TransVirtual.



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