Western Parcel Express

Meet Tom Ritchie and Dani Ritchie, the Operations Manager and Managing Director of Western Parcel Express

The benefits of TransVirtual has been varied for us. From a logistics point of view, I know the sign on glass has been fantastic [as well as the track and tracing]. And then from a management point of view, all the reporting has been excellent.

Dani Ritchie

Managing Director, Western Parcel Express

Delivery visibility for customers and backoffice teams.

Precise pricing and invoicing.

Better adherence to safety regulations and compliance.

9 Grex Ave, Minchinbury NSW 2770, Australia

Location

Tom Ritchie and Dani Ritchie

Operations Manager / Managing Director

Time sensitive freight services

Business

100+ vehicles

Fleet size

200

Employees

CHALLENGES

Paper and manual processes led to inefficiencies

Paper con notes led to delays and inefficiencies in freight and invoice management.
Customers had to call or email to track their freight, which was inconvenient and time-consuming for both customers and staff.
Managing compliance and safety checks manually made the company prone to oversight.

SOLUTION

Our cloud-based TMS streamlined WPE’s workflows through automation and integration.

TransVirtual automates manual and time-consuming processes, including delivery tracking and invoicing.
Seamless integration with Xero has allowed for efficient financial management and improved accuracy in accounting processes.
Sign on glass technology to speed up the delivery to payment process, reducing paperwork and errors along the way.

Enhanced billing accuracy through cross-referencing item dimensions or weight, ensuring precise invoicing.

Increase in revenue: improved visibility means WPE can offer better service to their clients, encouraging repeat business.

THE RESULT

Efficient processes and happy customers at a low administrative cost

“I Think TransVirtual is a tool that can help any carrier in the whole of Australia. Basically, from somebody who has a single truck up to the very largest operators. It’s allowed us to scale in our business because it has given us the ability to look at forward trends. We’ve looked at profitability through it.”

– Dani Ritchie

Western Parcel Express is poised to continue to scale with the help of TransVirtual.

TransVirtual automates complex logistics processes, from delivery planning to invoicing, all within a user-friendly system.
Western Parcel Express keeps their customers satisfied with up-to-date information on their delivery status, with no need to call or email.
Our always-on support and straightforward onboarding guarantee a smooth transition and ongoing assistance whenever needed.

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