Murray Phillips

Murray’s background mixes transport experience, project and contract management. Having overseen the growth of TransVirtual from its beginnings, Murray understands the importance of helping TransVirtual customers succeed during onboarding and their growth, Effectively managing change is central to his role and he’s passionate about seeing people and businesses connected with TransVirtual realising their potential.

Articles by this author

What Is Threshold Delivery? The Complete Guide.

by Murray Phillips, 25 May 2022

Why threshold delivery? 84% of customers say that delivery is a crucial factor when it comes to the online shopping experience. But what happens when customers don’t select the correct method of delivery?  As a delivery driver, you’ve surely been asked, “can you carry that inside for me?”. Do you...

What is white glove delivery?

by Murray Phillips, 19 May 2022

And should you consider offering it as a service? Have you ever wondered how someone would ship a vintage Porsche to a customer? Surely anything rare, unique and easily damaged needs some TLC when being posted. Chucking a Faberge egg into the back of a van (even when done with...

Your Guide to Parcel Consolidation

by Murray Phillips, 16 May 2022

Global eCommerce expects to total 22% of retail sales in the next few years. So how are companies going to keep up with the increasing demand for online deliveries?  With the increase of online shopping due to the pandemic, carriers, freight managers and delivery drivers struggled to keep up. Parcel...

What is inbound logistics? 8 things you should know

by Murray Phillips, 11 April 2022

A step-by-step guide for the Aussie transport industry  You may have heard the term thrown around a lot lately, but what is inbound logistics actually about?  In simple terms, inbound logistics is the process of managing your inventory so that you have exactly what you need on hand at all...

4 Ways to Save Time and Increase Profits with Delivery Dispatch Software

by Murray Phillips, 27 September 2021

An essential guide to efficient dispatching. There’s no doubt about it, making fast and efficient deliveries is complex and time consuming. Your dispatch team needs to: optimise routes, provide customers with up-to-date ETAs, make changes when routes are in progress and take customer inquiries for delayed or missing jobs.  You...

How to start a courier business in 4 clear steps

by Murray Phillips, 12 August 2021

A definitive guide to starting a courier business in Australia. Are you trying to figure out exactly how to start a courier business? You want to do it right the first time, don’t you? We wrote this comprehensive (but clear and simple) guide for you.  Whether you’ll have your own...

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