Helpie FAQ

  • What freight profiles does TransVirtual work with?

    We don’t limit ourselves to who we service but we work best with high volume parcels or satchels and bulky pallet goods.

  • Why should I invest in a Transport Management System?

    The benefits of an automated TMS are clear. The electronic and automatic communications facilitated by TransVirtual facilitate and dramatically improve productivity, speed, service levels, and visibility.

  • How does a Transport Management System add value?

    A cloud-based transportation management system delivers many of the same business benefits as other cloud solutions, including improved economies of scale, lower total cost of ownership, no upgrade fees and a faster return on investment (ROI).

    For IT, a cloud-based TMS provides additional benefits in the form of faster deployments, fewer hours needed for training and installation, automatic updates with the latest features and improved security.

  • Who uses a Transport Management System?

    Everyone from manufacturers, distributors, eCommerce businesses, retailers and logistics service providers. Logistic service providers can be further categorised by Domestic Transport and Couriers, Specialist Logistics Providers, Freight Forwarders, Third-Party Logistic Providers (3PL) and Private Fleet Managers.

  • At what volumes do I need a Transport Management System (TMS)?

    These four key signs of growth indicate it’s time to start using transport or delivery software:

    1. Can major carriers work with you? If you’re heading into carrier contract negotiations with manually crunched spreadsheets and outdated forecasts, a TMS for parcel shipping can give you the competitive edge you need to win more favorable terms.
    2. You need more staff to handle increasing shipping volumes. Use a TMS to automate the manual work you’re hiring for.
    3. You’re getting an increased number of calls to customer service. A TMS keeps your customers in the loop at every stage, so they don’t need to expend any effort getting updates – and neither do you.
    4. You’re struggling to allocate shipping costs. With a TMS for parcel shipping, finance teams have access to real-time, accurate shipping data down to the stock – keeping unit (SKU) level, improving reporting and forecasting, and enabling you to create better disciplines around shipping spend.
  • Why should we use a cloud-based solution?

    Cloud solutions improve economies of scale, lower total cost of ownership, are free to upgrade, and typically offer a faster return on investment (ROI).

    IT teams love cloud-based solutions because they can deploy them faster, need to spend less time on training and installation, and everything updates automatically for improved security.

  • How long does implementation take?

    Some projects can be set up in a day while some can take up to 4 weeks – and don’t worry, we view implementation as a partnership and a shared process.

  • Who uses delivery software?

    If you pick up, transport and deliver goods then you can improve your service with delivery software. Join businesses ranging from manufacturers, distributors, eCommerce businesses, retailers and logistics service providers (think: couriers, freight forwarders, 3PL providers, private fleet managers and specialist logistics providers).

  • How do I know for sure it’s time to use delivery software?

    These four key signs of growth indicate it’s time to start using transport or delivery software:

    1. Can major carriers work with you? If you’re heading into carrier contract negotiations with manually crunched spreadsheets and outdated forecasts, it’s time to evaluate a software for parcel shipping.
    2. You need more staff to handle increasing shipping volumes.
    3. You’re getting an increased number of calls to customer service.
    4. You’re struggling to allocate shipping costs. With the right software, finance teams have access to real-time, accurate shipping data right down to the stock keeping unit (SKU) level. Improving reporting, forecasting and enabling them to create better disciplines around shipping spend.
  • Should I use TransVirtual Enterprise or Express?

    Whether you choose Express or Enterprise will depend on the kinds of features you need to use. As our original offering, TransVirtual Enterprise is a full-featured Transport Management System (TMS) that will support you in almost every aspect of your delivery business. Combine it with ERP software and you’re all set.

    But many businesses don’t need software that can do everything.

    Maybe you simply need features to support you to create jobs, assign pickup and deliveries, allocate routes and track your drivers. Supporting your drivers with route optimisation and turn-by-turn directions, and improving customer service with sign on glass and instant POD. If you know you don’t need the full suite of features that a TMS like Enterprise offers – why pay for them?

    Both platforms will give you powerful delivery management tools, like:

    • Electronic proof of delivery (POD)
    • Courier and despatch
    • Route optimisation
    • Allocation controller
    • Driver and GPS tracking
    • Delivery management
    • Multi depot support
    • Geotags and timestamps
    • Capture photo proof
    • Turn-by-turn navigation

    But Enterprise takes that a bit further by offering you on-forwarder connections, carrier integrations and accounting functions like:

    • Automated billing & invoicing
    • Xero and MYOB integration
    • Rate cards
    • Fuel levies
    • Least cost carrier
    • Real-time quotes
    • Additional services capture
    • RCTI & reverse billing
    • Invoice management

    Enterprise will also support your reporting needs with DIFOT management, CoR compliance and BI dashboards.

  • Why should I invest in TransVirtual Express?

    The benefits of a transport solution like TransVirtual Express are clear. You will dramatically improve productivity, speed, service levels and visibility.

  • What are the most popular features of TransVirtual Express?

    At the beginning of the day, easy dispatch tools mean you’ll be creating jobs and routes in minutes. Features like:

    • Allocation controller
    • Route optimisation
    • Live tracking

    On the road, your drivers can follow turn-by-turn directions on their mobile app. At the door, they can take photos or have the receiver sign on glass, sending instant POD before they even leave the doorstep.

    And your customers? Keep them in the loop with live last mile tracking. Provide accurate ETAs and send automatic customer notifications via SMS and email.

    But here’s the best bit – with no minimum monthly volumes, you can start today and get on the road tomorrow.

  • How does a Transport Management System add value?

    A cloud-based transportation management system delivers many of the same business benefits as other cloud solutions, including improved economies of scale, lower total cost of ownership, no upgrade fees and a faster return on investment (ROI).

    For IT, a cloud-based TMS provides additional benefits in the form of faster deployments, fewer hours needed for training and installation, automatic updates with the latest features and improved security.

  • What is the difference between a Warehouse Management System (WMS) and Transport Management System (TMS)?

    A WMS allows for fulfillment efficiency by automating the inventory lifecycle, such as assigning pick tickets, billing processes and capturing real-time information. This happens from the time an order is received into the warehouse until it is shipped. A TMS manages the freight and carriers once an item is ready to be shipped.

  • How will a Transport Management System reduce costs and help grow my revenue?

    TMS’ automation processes give your team more time back in their day to focus on growing your business.

  • What makes TransVirtual unique?

    Our founder’s long family history in the transport industry makes for a purpose-built and detailed management experience that extends further than comparable TMS solutions through smart integrations and niche features.

  • How long does implementation take?

    We view implementation as a partnership and a shared process. Some projects can be set up in a day while some can take up to 4 weeks.

  • How can I start a Transport Management System?

    TransVirtual offers all our customers a 30 day trial as well as a free demo. We’ll conduct an evaluation to figure out what you need and we’ll go from there!

  • Why can't I use ERP for our transport needs?

    ERPs are great for storing data and conducting BAU tasks, but investing in a TMS allows you to focus on your shipping processes end to end and keep your customers aware of what is happening.

  • How does a Transport Management System add value?

    A cloud-based transportation management system delivers many of the same business benefits as other cloud solutions, including improved economies of scale, lower total cost of ownership, no upgrade fees and a faster return on investment (ROI).

    For IT, a cloud-based TMS provides additional benefits in the form of faster deployments, fewer hours needed for training and installation, automatic updates with the latest features and improved security.

  • Why should I invest in a Transport Management System?

    The benefits of an automated TMS are clear. The electronic and automatic communications facilitated by TransVirtual facilitate and dramatically improve productivity, speed, service levels, and visibility.

  • At what volumes will I need a Transport Management System?

    These 4 key signs of a business’ growth will indicate it’s time to use a TMS:

    1. Can major carriers work with you? If you’re heading into carrier contract negotiations with manually crunched spreadsheets and outdated forecasts, there’s a good chance it’s time to evaluate a TMS for parcel shipping.

    2. You need more staff to handle increasing shipping volumes.

    3. You’re getting an increased number of calls to customer service.

    4. You’re struggling to allocate shipping costs. With a TMS for parcel shipping, finance teams have access to real-time, accurate shipping data down to the stock  keeping unit (SKU) level, improving reporting, forecasting and enabling them to create better disciplines around shipping spend.

  • What freight profiles does TransVirtual work with?

    We don’t limit ourselves to who we service but we work best with high volume parcels or satchels and bulky pallet goods.

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