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FIRST CHOICE COURIERS TESTIMONIAL

Meet Matt Gencevski,
Express Manager,
First Choice Couriers

“TransVirtual helps us by providing a platform with real time data and information that we can pass on to our customers and exceed their expectations”

First Choice Couriers
Stephanie Lewis
Group Operations Manager, Caledonian Transport
1
2
3
Wollongong & Southern Highlands, NSW
Location
Matt Gencevski
Express Manager
Courier services
Business
6,448
Deliveries per day
218
Pallets moved per day

“TransVirtual have been great to work with, they’ve been very friendly, assist us with any issues that we have and they’re always communicating to us with updates or training us how to use the tools.”

- Matt Gencevski

CHALLENGES

Labour intensive processes

First Choice knew they needed to modernise operations. Here is their situation pre TransVirtual:

  • Paper PODs
  • Multiple scanners
  • Everything was very labour intensive
  • Reduce the amount of paper consignment notes
  • Remove manual invoicing

SOLUTION

One system to run their whole business

TransVirtual give First Choice Couriers one system that allows them to run their whole business including:

  • Visibilty through the whole journey of a delivery beyond the usual track and trace.
  • See scans for consignments without data in Unknown Scan Reports
  • GPS provided for deliveries and for driver locations.
  • User friendly interface that everyone at First Choice could get onboard with.
  • Secure data management.
  • Accounting that allows pricing consignments on creation, with any discrepancies easily identified.

THE RESULT

Improved efficiency and smooth operations

“I would absolutely recommend TransVirtual to every other freight company because of their customer support, their platform is use friendly and they offer a complete end-to-end solution”
– Matt Gencevski, Express Manager, First Choice Couriers

First Choice Couriers and TransVirtual now have a partnership dating back to 2018, with some of the highlights including:

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