Logistics customer portal

Intuitive and secure logistics Customer Portal

Keep customers happy with automated order entry and status tracking. Cut down on repetitive calls and emails and focus on more important aspects of your business.
Save time and resources

Trusted choice by nearly 100,000 businesses

See how clients leverage our Customer Portal:

Empower your customers with a portal for submitting and tracking requests

Reduce inquiries

Improve productivity

Providing external user logins enhances transparency and accountability without overusing resources.

Customers create bookings

Provide external user logins

Customers no longer need to phone in regularly to check their delivery status.

Real-time tracking

100% visibility

Customers no longer need to phone in regularly to check their delivery status. Automated and real-time tracking minimizes clerical errors while also reducing administrative overhead.

Improve accountability and compliance

Mitigate customer disputes

Customers can provide accurate details like quantity, dimensions and weights online, ensuring compliance and accountability on their end.
real time tracking

Achieve greater control over consignments

Maintain proactive operations

Stay on top of delivery movements and react quickly when issues arise. Teams can seamlessly monitor order progress with interactive map views.

Edit pickup details and add instructions

Never miss a pickup

Have a special request upon pickup? Define them along with other parameters when creating a consignment on Transvirtual.

More 
Features

Transport Management System

Carrier Integrations
OTIF/DIFOT Reporting
Electronic Proof of Delivery
Fuel Levy
Rate Cards
Mobile Barcode Scanner
Sign on Glass
Route Optimization
Auto Delivery Allocation

Offer a branded, intuitive online customer portal

Booking online shouldn’t be difficult. Empower customers to create, track, and adjust bookings effortlessly. Provide flexibility and free your business to focus on what it does best: Fast, efficient deliveries.

Before

Transvirtual

vs.

  • Overwhelmed with repetitive customer calls and emails
  • Back-office teams struggle with limited delivery visibility
  • Customers unable to book or track deliveries independently
  • Clerical errors surge as job requests grow

After

Transvirtual

  • Drastically reduced inquiries as customers track orders themselves
  • Key stakeholders get full visibility across the entire transport network
  • Customers empowered to book and monitor deliveries via the portal
  • Efficient processes with automated data entry, validation, and reporting

You will never regret making the switch.

Speak to an expert

Join over 10,000+ ecstatic transport and logistics companies

Our transport solutions have over 500 configurable features designed to solve your most complex challenges

Our entire business has been positively impacted by the TransVirtual technology solution, it has allowed the business to scale without creating or increasing inefficient manual
processes.

40% increase in revenue

Anthony Tanner

CEO, VT Freight Express

TransVirtual has reduced customer enquiries by 50% and given our customers full visibility throughout the delivery process. We have also been able to review set routes and find major
cost savings.

40% increase in revenue

Luke O’Shannassy

General Manager, Caledonian Transport

Automation prevented revenue leakage within the business, so a massive benefit for us from a profit perspective, that automation also allowed us to significantly reduce our staff headcount.

40% increase in revenue

Richard Tesoriero

CEO, Hunter Express

Our entire business has been positively impacted by the TransVirtual technology solution, it has allowed the business to scale without creating or increasing inefficient manual
processes.

40% increase in revenue

Anthony Tanner

CEO, VT Freight Express

Automation prevented revenue leakage within the business, so a massive benefit for us from a profit perspective, that automation also allowed us to significantly reduce our staff headcount.

40% increase in revenue

Richard Tesoriero

CEO, Hunter Express

TransVirtual has reduced customer enquiries by 50% and given our customers full visibility throughout the delivery process. We have also been able to review set routes and find major
cost savings.

40% increase in revenue

Luke O’Shannassy

General Manager, Caledonian Transport

Frequently asked questions

Transvirtual’s Customer Portal is a secure, user-friendly platform that allows businesses to add their logo for a branded experience. It centralizes logistics management, enabling customers to create bookings, track shipments in real time, and update delivery details—all without relying on repetitive phone calls or emails.
Our advanced tracking system provides comprehensive real-time visibility. Customers and back-office teams can monitor shipments through an interactive map view, check precise ETAs, and receive automated status updates, eliminating the need for manual phone tracking.

Our customer portal enhances accountability and compliance by enabling customers to: 

  • Input accurate shipment dimensions and weights 
  • Provide comprehensive consignment details 
  • Document special handling requirements 
  • Access a transparent audit trail of all modifications 

 

Still have questions?

Speak to an expert

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