Meet and exceed KPIs with accurate OTIF/DIFOT tracking and reporting

DIFOT (Delivered In Full, On Time) and OTIF (On Time, In Full) are supply chain metrics used interchangeably. They share the same concept and goal: ensuring customer orders are both complete and delivered on time.

OTIF is a significant key performance indicator for businesses as it indicates product availability at the correct location when customer demand is at its peak, directly impacting customer satisfaction and trust in supply chain partnerships. Retailers use OTIF to track supplier performance, with high OTIF scores indicating reliability and low OTIF scores potentially leading to penalties or loss of shelf space. This makes it it one of the most consequential supply chain performance measures in global logistics.

Maintaining a high OTIF score helps businesses manage inventory management effectively, reducing the risk of overstocking or stockouts that disrupt optimal inventory levels, lead to higher operational costs, and damage supply chain efficiency.

High OTIF rates can provide a real competitive advantage. Logistics companies that are consistently delivering orders within the delivery window are perceived as more reliable by customers, leading to increased customer satisfaction, greater loyalty, and repeat business.

A strong OTIF KPI also reduces costly last-minute expedited shipping, inventory level shortages, and excessive safety stock, which are all common consequences of low OTIF scores and poor supply chain management. Ultimately, improving OTIF performance is one of the most direct ways to improve customer satisfaction and strengthen supply chain partnerships across your entire supply chain.

The complexity of supply chain operations, including the need for coordination among multiple parties, can hinder efforts to improve OTIF, especially when relying on legacy warehouse management systems that limit supply chain visibility and data sharing. These OTIF challenges are compounded in global logistics environments where supply chain disruptions and delayed shipments can occur across multiple handoffs.

Additionally, inaccurate customer demand forecasting can lead to inventory levels surplus or shortages, which directly affects the supplier’s ability to fulfill customer orders on time and in full. This poses a significant challenge to achieving OTIF targets and can result in late or incomplete deliveries, eroding customer expectations and undermining supply chain efficiency across your logistics processes. Identify potential delays early through real time visibility and continuous improvement practices to keep your OTIF rate on track and your supply chain performance strong.

Calculating DIFOT/OTIF is straightforward: divide the number of orders delivered on time and in full by the total number of orders, then multiply by 100 to get a percentage.  

For example, if 45 out of 50 orders were delivered on time and in full:  

(45/50) x 100 = 90%  

This gives a DIFOT/OTIF rate of 90%. 

Every otif delivery comes with a comprehensive digital record designed to support supply chain visibility, operational efficiency, and continuous improvement across your logistics operations. This includes GPS-stamped departure and arrival times to verify on time delivery, electronic proof of delivery with customer signatures, photos of delivered goods when needed, and detailed exception notes to identify potential delays and supply chain disruptions before they escalate.

The system also stores historical DIFOT/OTIF metrics data, giving logistics companies the real time visibility and supply chain performance insights needed to track supplier performance, measure OTIF trends, and showcase reliability to potential clients. By improving OTIF performance over time through data-driven supply chain management, businesses can meet customer expectations, reduce operational costs, and turn on time in full delivery into a lasting competitive advantage across their entire supply chain.